SmartEquip is an innovative technology platform designed to support customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers.
“SmartEquip expands our solution set and furthers our goal of providing the best customer experience as we transition from a traditional auctioneer to a global marketplace for insights, services, and transaction solutions,” said Ritchie Bros. CEO Ann Fandozzi. “SmartEquip will enable us to offer asset-specific, full-lifecycle parts and service support to customers on behalf of our dealer and OEM partners.”
SmartEquip is a multi-manufacturer platform that provides customers with real-time service and diagnostic support, dynamically customized, via serial number, to each asset in their fleet, as well as enabling the electronic procurement of parts from OEMs and their dealers.
The company supports approximately $1 billion in annual transaction volume with more than 600 OEM brands, on behalf of fleet locations across North America, Europe, and the Asia Pacific.
“Ritchie Bros. is a perfect partner for us and our team is very excited to take the next growth step together,” said Bryan Rich, SmartEquip’s Executive Chairman. “Through Ritchie Bros.’ global customer base, this merger will accelerate our ability to support our rapidly growing footprint across our joint global marketplaces and customer base.”
A unified & simplified customer experience
In today’s connected world, SmartEquip provides a unified approach to simplify customer experience, while improving operational efficiency and creating a significant increase in revenue.
“For more than a decade, SmartEquip has been the cornerstone of our repair and maintenance operation,” said Brian Clark, Sunbelt Rentals Director of Product Support “SmartEquip’s platform allows Sunbelt and our 320+ preferred suppliers the ability to deliver critical information to our 4,000 service professionals in a seamless and efficient way. When you combine this library functionality with SmartEquip’s integrated procurement software, the value to Sunbelt is truly immeasurable.”
For more SmartEquip customer testimonials, visit https://www.smartequip.com/case-studies/.